How do you handle emergencies?
We have a 24/7/365 emergency response system and respond quickly to system failures and other emergencies.
Emergency Response System
24/7/365 monitoring
Immediate failure detection
Emergency contact system
On-site response
Remote response
Escalation response
Support Levels
Level 1: Basic support
Level 2: Technical support
Level 3: Specialized support
Level 4: Vendor support
Management escalation
Executive reporting
Response Time
Emergency (P1): Within 1 hour
High (P2): Within 4 hours
Medium (P3): Within 24 hours
Low (P4): Within 72 hours
Regular maintenance: Advance notice
Planned downtime: Minimized